Policy and Returns
All orders will usually be accepted and ready to send within 48. Keep in mind that the estimated delivery time is calculated in working days and some orders are subject to delays at bigger public holidays such as Christmas. if you need your product at a specific time we advise you to order at least 3 weeks in advance prior to the day you need the product, for shipments within Europe.
Under normal conditions the usual delivery time is two-four working days calculated as from the time of dispatching the order confirmation.
Standard delivery DK
RETURNS AND EXCHANGE
At PALMERSTON every bag is being well checked for any possible mistakes or damages prior to every shipment. however we do accepts returns if your order is returned no later than 14 days from the date of receipt. This means that the product needs to back in our hands withing the 14 days period. PALMERSTON does not cover shipping fees in case of returns or exchanges. Please fill out the return receipt and send it with your return package to:
1663 Copenhagen V
We do not accept items that have been in use. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card. We only credit the same card that was used to purchase the items, in that way we can limit the use of stolen credit cards. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return expenses and lost shipments in return.